90% of the withdrawals are automatically processed within 5-10 minutes. In some cases a withdrawal can take up to several hours to process (if a robot sent a withdrawal on a manual check at the time when the working day of a support team will begin in several hours - from 9 to 23 Moscow time).
A confirmed withdrawal cannot be canceled. While the withdrawal is not processed, you can cancel it yourself. Go to the BALANCE section, then the HISTORY tab, then WITHDRAWALS - next to the active withdrawal request, there will be a red "Cancel" button. Click it and your withdrawal will be canceled. If you entered wrong wallet format, a withdrawal will be canceled automatically after processing.
Go to your personal account, then to the section "DEPOSITORY", there you will see a window with reports, click "open" button next to the required month. Reports are available only for those months in which you had coins in the depository.
An executed order cannot be canceled. If the order is not executed or partially executed, it can be canceled. Go to your personal account, click the "BALANCE" section, then in "My orders" - opposite the active orders list (which were not executed or partially executed - the work in progress is indicated in the percentage) there will be a"Cancel" button. Or on the trading page for a specific pair.
Go to your personal account, then to the "BALANCE" section, click "withdraw" button next to the required currency, and fill in the form fields, press "withdraw", confirm the operation by any of the chosen ways (depending on the settings in your personal account).
Go to your personal account, then to the section "trading" there on the left is a table with trading pairs. Select the desired trading pair and click on it (the buttons with currencies and trading pairs are clickable). Scroll down the page there on the left are the tables "BUY" and "SELL" and on the right are the glasses with the orders waiting to be executed. Select the necessary table for buying or selling, the available amount of coins for the transaction is indicated above the table (if you click on the amount, it automatically fits in the table in full amount), the price is automatically loaded from market, you can choose another price, part of the available volume for the transaction . Substitute the necessary data in the table, confirm your action by clicking the " BUY..." / " SELL..."
WTP projects have a time limit for withdrawal - 24 hours. If you didn't get the funds, contact the support service, please write all the payment details: the amount and currency, date, if possible, the transaction ID (you can get it from the sending party).
It is possible to directly purchase cryptocurrency from the card to the exchange's balance (BTC, E, USD, TRX, DAI)
The purchase takes place on the side of our partner Mercury. For the first purchase, you need to verify your identity.
The link for the purchase is located in the BALANCE section-the BUY CRYPTOCURRENCY button.
If you have difficulties with buying cryptocurrency from the card, you should contact the Mercury support service. The support chat is located at the bottom right of the page, which you get to immediately after clicking the BUY CRYPTOCURRENCY button.